FAQ's
Step 1 – Registration
Visit the GIVA campaign website (giva.rewardzpromo.com) and enter your Voucher Number, Customer Name, Mobile Number, Email ID and select your City. Click Submit.
Upon successful registration, you will receive a Booking Reference Number / Authentication Code via SMS and email within 24 hours.
Step 2 – Claim Your Movie Booking
Once your registration is successful, visit the Claim Page and enter your OTP / Authentication Code.
Select your preferred Movie Name, Theatre, Date and Show Time, along with any other mandatory details.
Booking requests must be submitted a minimum of 48 hours and a maximum of 7 days prior to the preferred show date and time.
Step 3 – Ticket Confirmation
Once your booking request is successfully processed, the confirmation will be shared with you up to 24 hours prior to the show time.
Your movie tickets will be sent to your registered Email ID.
Step 4 – At the Theatre
Present your Movie Ticket Confirmation at the Box Office Counter to collect your paper ticket, where required, and enjoy your movie.
No. Movie tickets cannot be booked directly at the multiplex using the GIVA Movie Voucher.
You must complete the registration and booking process through the designated campaign website.
Direct presentation of the voucher at the cinema will not be accepted.
No. The movie voucher is non-transferable once registered.
Each voucher can be registered and redeemed only once against the registered customer's details.
The GIVA Couple Movie Ticket Voucher is valid for 60 days from the date of issuance.
The OTP / Authentication Code received after successful registration is valid for 30 days.
The booking request must be submitted within the applicable voucher and OTP validity periods.
Expired vouchers and authentication codes cannot be revalidated.
Once movie tickets have been confirmed and issued, they cannot be cancelled, changed, amended or rescheduled.
Please ensure that the selected movie, theatre, date and show time are correct before submitting your booking request.
Movie bookings are subject to theatre, show and seat availability.
Customers can select their preferred movie, theatre, date and show time while submitting the booking request. However, the preferred movie or show cannot be guaranteed.
Show timings may vary by approximately ±2 hours depending on availability. Any alternate timing will be communicated before ticket issuance.
The GIVA Couple Movie Ticket Voucher is valid for the following shows:
| Days | Eligible Shows |
|---|---|
| Monday to Thursday | All available shows |
| Friday to Sunday | Pre-noon shows only |
The offer is valid only for standard movie screenings and eligible regular seating.
The following are excluded:
- Recliner and premium seating
- Insignia, IMAX, Onyx, Diner and Kiddles formats
- Special screenings
- New movie releases during the first week of release
Seat eligibility depends on the movie, theatre, show time and availability.
No. Specific seat selection is not available under this promotional offer.
Seats will be allocated based on availability in the eligible standard seating category at the time of booking.
The GIVA Couple Movie Ticket Voucher covers only two movie tickets. Additional tickets are not included in the promotional offer.
Your friends may purchase additional tickets directly through the respective cinema's authorised booking platform, subject to availability.
RewardPort cannot guarantee that separately purchased tickets will be allocated next to the seats booked through the promotional voucher.
Yes. You may submit a booking request for a forthcoming movie, provided its schedule has been released and the movie is available for booking under the promotional offer.
Booking requests must be submitted a minimum of 48 hours and a maximum of 7 days before the preferred show date and time.
New movie releases are not eligible during the first week of release.
All bookings are subject to movie schedules and seat availability.
You must submit your movie booking request:
- Minimum: 48 hours before the preferred show date and time.
- Maximum: 7 days before the preferred show date and time.
Requests submitted outside this booking window will not be processed.
Please ensure that you present the confirmed Movie Ticket Confirmation received from RewardPort and not your original promotional voucher number.
If the theatre is unable to validate your confirmed booking, please contact the RewardPort customer support team using the contact details provided in your confirmation email.
You may be required to share your Booking Reference Number and registered mobile number for verification.
You must register and submit your booking request before the expiry of your voucher and OTP / Authentication Code.
The booking request must also comply with the minimum 48-hour and maximum 7-day advance booking requirement.
Merely registering the voucher on its expiry date does not automatically extend its validity or guarantee a movie booking.
Yes, provided the booking request is successfully submitted before the authentication code expires and the selected show is at least 48 hours away.
The booking request must also fall within the applicable 60-day voucher validity period.
Since the customer support team operates from Monday to Friday, you should submit your booking request sufficiently in advance to avoid last-minute processing difficulties.
No. Only one voucher can be redeemed per mobile number, per person and per IP address during the entire campaign.
Each unique voucher code can be registered and redeemed only once.
Multiple registrations or attempts to bypass these restrictions may result in disqualification.
If you do not receive your OTP within 24 hours of successful registration, please check the mobile number and email address provided during registration.
You may also check your email's spam or junk folder.
If you still have not received the OTP, contact the RewardPort customer support team (see Help Desk).
For booking confirmation-related queries, please share your registered mobile number and Booking Reference Number with the support team.
