Terms & Conditions

GIVA Couple Movie Ticket Promotional Offer

1. Offer Overview

This promotional offer (“Offer”), titled “Shop GIVA and Get Complimentary Couple Movie Tickets,” is launched by GIVA (“GIVA”) and managed through its authorised marketing agencies, including CineRewardz and RewardPort Corporate Solutions Pvt. Ltd. (“RewardPort”).

Eligible shoppers will receive one complimentary Couple Movie Ticket Voucher with a qualifying GIVA purchase, in accordance with the campaign's eligibility criteria.

2. Offer Validity

The Offer is valid from [Campaign Start Date] to [Campaign End Date] (“Offer Period”).
The Offer shall remain valid until the promotional vouchers are exhausted or the campaign end date is reached, whichever is earlier.
Each issued movie voucher will have a validity of 60 days from its date of issuance.
The Offer is subject to availability of promotional vouchers and applicable campaign conditions.

3. Eligibility

The Offer is open to Indian citizens residing in India, aged 18 years or above.
The Offer is valid only on eligible GIVA purchases made during the Offer Period through participating GIVA sales channels.
Each eligible customer will be entitled to one Couple Movie Ticket Voucher, subject to the applicable campaign conditions.
Only one voucher can be redeemed per mobile number, per person and per IP address during the entire campaign.
The Offer is void wherever prohibited by law.

4. Offer Benefit

Eligible customers will receive one complimentary movie voucher valid for two standard movie tickets (“Couple Ticket”).
The voucher entitles the customer to one movie booking for two people.
Redemption is subject to cinema, show and seat availability.
The voucher does not carry any cash value and cannot be exchanged for cash, credit or any other gift card.

5. Voucher Registration & Validity

Each voucher is valid for one-time registration and one-time redemption only.
The voucher must be registered within its validity period of 60 days from the date of issuance.
Upon successful registration, the customer will receive an OTP / Authentication Code via SMS and email.
The OTP will remain valid for 30 days from the date of issuance.
Booking requests must be placed at least 48 hours before OTP expiry.
The customer must submit the booking request within the applicable voucher and OTP validity periods.
Expired vouchers and authentication codes cannot be extended, renewed or revalidated.

6. Redemption Process

Step 1 – Registration

Visit giva.rewardzpromo.com and enter your Voucher Number, Customer Name, Mobile Number, Email ID and select your City. Click Submit.

Upon successful registration, you will receive a Booking Reference Number / Authentication Code via SMS and email within 24 hours.
The Authentication Code will remain valid for 30 days from the date of issuance.

Step 2 – Claim Your Movie Booking

Once your registration is successful, visit the Claim Page and enter your OTP / Authentication Code.

Then select and submit the following details:

Movie Name
Theatre
Date
Show Time
Any other mandatory details

Important: Booking requests must be submitted a minimum of 48 hours and a maximum of 7 days prior to the preferred show date and time.

Step 3 – Ticket Confirmation

Once your booking request is successfully processed, the confirmation will be shared with you up to 24 hours prior to the show time.
Your movie tickets will be sent to your registered Email ID.

Step 4 – At the Theatre

Present your Movie Ticket Confirmation at the Box Office Counter to collect your paper ticket, where required, and enjoy your movie.

7. Redemption Conditions

Only registered vouchers with a valid OTP / Authentication Code will be processed.
Requests submitted after voucher or OTP expiry will not be entertained.
Only one voucher can be redeemed per mobile number, per person and per IP address during the entire campaign.
Each unique voucher code can be used only once.
Multiple vouchers cannot be clubbed together for a single movie booking.
Tickets once issued cannot be cancelled, changed or amended.
The customer must provide accurate registration and booking details.
Duplicate registrations, invalid voucher codes or attempts to bypass campaign restrictions may result in rejection of the redemption request.
RewardPort reserves the right to verify redemption details and reject fraudulent or invalid claims.

8. Seat & Show Restrictions

The voucher is valid only for eligible standard seating. Seat allocation depends on the movie, show time, multiplex and availability.
The Offer is not applicable for Recliner, Insignia, IMAX, Onyx, Diner, Kiddles, premium seats or special screenings.
New movie releases are not valid during the first week of release.

Valid Shows:

Day	Eligible Show Timing
Monday to Thursday	All available shows
Friday to Sunday	Pre-noon shows only

All movie bookings are subject to theatre and seat availability.
Availability of a particular movie, theatre, show or seating category cannot be guaranteed.

9. Ticket Issuance & Availability

Tickets are issued subject to seat availability, without any specific seat preference.
Show timings may vary by approximately ±2 hours depending on availability.
Any alternate show timing will be communicated to the customer prior to ticket issuance.
Once a movie booking is confirmed, the tickets cannot be cancelled or rescheduled.
RewardPort will share the confirmed movie ticket details with the customer through the registered email address.
The customer must present the confirmed ticket details at the theatre in accordance with the theatre's entry requirements.

10. Exclusions & Additional Costs

The voucher covers only the cost of two eligible movie tickets.
Food and beverages, convenience fees, 3D glasses or any other additional purchases or services are not included and must be borne by the customer.
The Offer cannot be exchanged for cash, credit or any other promotional benefit.
Any expenses incurred by the customer for travelling to the theatre or availing other services will be borne solely by the customer.

11. Usage Restrictions

Direct presentation of the promotional voucher at the cinema is invalid and will not be accepted.
The voucher must be redeemed through the designated GIVA campaign website.
The voucher has no monetary value, is non-transferable and cannot be exchanged for cash.
No refund or compensation will be provided for unused or expired vouchers, subject to applicable law.
Each voucher is valid for one-time use only.
Only one voucher can be redeemed per mobile number, per person and per IP address during the entire campaign.
The voucher cannot be resold, duplicated or used for commercial purposes.
Any attempt to manipulate the redemption process may lead to disqualification.

12. Employee Exclusion

The Offer is not applicable to employees, retailers, dealers, distributors, promoters or associates of GIVA, RewardPort or CineRewardz.

Any person directly associated with the execution or management of the Offer shall not be eligible to participate.

13. Liability Disclaimer

GIVA, RewardPort and CineRewardz shall not be responsible for seat quality, movie content, cinema services or theatre operations.
RewardPort acts as a facilitation and booking agency for the promotional movie ticket experience.
Movie screenings, theatre facilities and related services are provided by independent third-party service providers.
GIVA and RewardPort shall not be responsible for interruptions, cancellations or changes in movie schedules arising from circumstances beyond their reasonable control.
Any refund, replacement or other remedy arising from a confirmed booking shall be subject to applicable law and the relevant service provider's terms.

14. Technical Disclaimer

GIVA and RewardPort shall not be responsible for technical failures beyond their reasonable control, including network issues, OTP delays, system errors or website downtime impacting participation.
Customers are responsible for providing accurate mobile numbers and email addresses during registration.
GIVA and RewardPort shall not be responsible for unsuccessful communication arising from incorrect or incomplete contact information submitted by the customer.
Customers should ensure that their mobile number and email address remain accessible throughout the registration and booking process.
Any technical issue should be reported to the designated customer support team within the applicable voucher and OTP validity periods.

15. Customer Data & Privacy

Customer information collected during registration will be used for campaign administration, eligibility verification, voucher redemption, ticket booking and customer support.
Customer information may be shared with authorised service providers to the extent necessary for campaign fulfilment.
Customer data will be handled in accordance with applicable data protection laws and the relevant privacy notice.
Any information shared directly with a third-party cinema or booking platform will be governed by that platform's applicable privacy policy.

16. Customer Support

For GIVA purchase-related queries:
Please contact GIVA Customer Support through the official GIVA customer service channels.

For movie booking-related queries or redemption assistance:
RewardPort Customer Support
Phone: +91 8433999050
WhatsApp: [RewardPort WhatsApp Number]
Email: [GIVA Campaign Support Email]
Support Hours: Monday to Friday, 10:30 AM – 5:30 PM, excluding bank and national holidays.

Customers should provide their registered mobile number and Booking Reference Number when raising a redemption-related query.

17. Amendments & Rights

GIVA and RewardPort reserve the right to modify, suspend, withdraw or extend the Offer or amend these Terms & Conditions, subject to applicable law.

Any material changes affecting previously issued and valid vouchers will be handled in accordance with applicable consumer rights and contractual obligations.

GIVA and RewardPort reserve the right to reject any fraudulent, duplicate or invalid redemption request.

18. Governing Law & Jurisdiction

The Promotional Offer shall be governed by the laws of India.

Subject to applicable consumer protection laws and any mandatory jurisdictional requirements, disputes arising from the Offer shall be subject to the jurisdiction of the competent courts in Mumbai, India.